b2bet's Privacy Policy
Your personal information matters to us. Here we explain transparently how b2bet collects, processes, and protects your data.
Introduction & Scope of Policy
This privacy policy ("Policy") applies to all users of the b2bet platform. By reading this Policy, you will understand how we use your information.
b2bet is a trusted online betting and casino platform in Bangladesh. We believe that transparency and trustworthiness are the foundation of a healthy customer relationship. Through this privacy policy, we want you to know what information is collected from you when you create an account on b2bet, play games, or use our services — what that information is used for and what steps we take to keep your information secure.
This Policy applies to the https://b2bet.mom website and all related services. By continuing to use our platform, you are considered to have given your consent to the terms of this Policy. We may update this Policy at any time, and the revised Policy will be published on this page.
You must be at least 21 years old to use b2bet's services. We do not knowingly collect information from minors.
What Information We Collect
b2bet collects two types of information from you — information you provide directly, and information collected automatically while you use our platform.
Information You Provide Directly
During account registration and use, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Documents required for identity verification (such as a national ID card)
- Payment information (bKash, Nagad, Rocket, or bank details)
- Content of your communications with customer support
Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and operating system
- Time, date, and duration of site visits
- Which pages you visited
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
How Your Information Is Used
b2bet uses your information only for legitimate and necessary purposes. The purposes for which we use your information are detailed below:
Account Management
Your information is used to create, verify, and keep your account secure. Through identity verification, we prevent fraudulent activity.
Service Delivery
The necessary information is used to process deposits, withdrawals, and transactions, and to run gaming services smoothly.
Customer Support
Your information is used to respond to your complaints, questions, or requests accurately and promptly. Our support team is active 24/7.
Security & Fraud Prevention
Information is analyzed to detect unusual activity, keep accounts secure, and ensure the overall security of the platform.
Service Improvement
By analyzing user experiences, b2bet's services, interface, and game selection are further improved.
Relevant Communications
With your consent, promotional information, bonus updates, and important account notifications are sent to you.
Sharing Information with Third Parties
b2bet does not sell your personal information to any third party. However, in certain situations, we may share limited information with trusted partners.
Important: Any sharing of information is done only within the limits necessary for service delivery and under strict confidentiality agreements.
Reasons Information May Be Shared
- Payment Processing: Information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with payment partners.
- Technology Services: Limited information may be passed to trusted technology providers for managing secure infrastructure.
- Legal Obligations: Information may need to be disclosed in accordance with court orders or legal requirements.
- Fraud Prevention: Information may be shared with relevant authorities in the investigation of fraudulent activity.
What We Never Do
- Sell your information to advertisers or third parties
- Share information for marketing purposes without your consent
- Share your financial information with unrelated third parties
- Send identity-verifying documents to any unauthorized organization
- Disclose your account information to other users
Security Measures for Your Information
b2bet follows industry-standard technology and processes to protect your information. We believe security is not just a matter of technology — it is part of our responsibility.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL encryption.
Data Encryption
Passwords and sensitive information are always stored in encrypted form — never in plain readable form.
Round-the-Clock Monitoring
Our security team monitors unusual activity 24/7 and takes swift action.
Access Control
Only authorized personnel can access your information, and only when necessary.
No security system is completely foolproof. We therefore advise you to use a strong password, not share your login details with anyone, and notify our support team immediately if you notice anything unusual in your account.
Cookies & Tracking Technologies
b2bet uses cookies and similar technologies on its website, which help improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the site to function properly. They are used to maintain login sessions, process secure payments, and remember your preferences. Disabling these cookies may cause the site to not function correctly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the site. This information helps us improve the quality of our services. These cookies do not contain directly identifying information.
You can delete cookies or stop accepting new ones at any time by changing your browser settings. However, this may limit some functionality of the site.
Your Data Rights
You have specific rights over your account information at b2bet. We respect these rights and process every request with care.
Right to Access
You can request at any time to see what information we hold about you. We will provide a clear summary.
Right to Correction
If there is any error in your stored information, you can request a correction. It will be updated appropriately after the correct documents are provided.
Right to Deletion
You can request to close your account and delete your personal information. Due to legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
You have the right to object to marketing communications or non-essential processing of your information.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
Data Retention Period
b2bet retains your information for the period necessary to provide services and to meet legal obligations.
All account information, transaction history, and communication records are kept while the account is active. Even after an account is closed, financial transaction records may be retained for a specified period as required by applicable law.
Marketing-related information is retained until you withdraw your consent. You can request to opt out of marketing communications at any time.
Protection of Minors
Age Restriction: b2bet's services are for individuals aged 21 or older only. We do not knowingly collect or process information from minors.
We take age verification steps during the registration process. If a person creates an account using false information and is subsequently found out, that account will be closed immediately and the collected information will be deleted.
If you suspect that a minor is using your identity or attempting to access the platform, please notify our support team immediately.
Changes to the Privacy Policy
b2bet reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:
- Posting a prominent notice on the website
- Sending a notification to your registered email address
- Noting the date of changes on this page
By continuing to use the site after changes are made, you are considered to have given your consent to the updated Policy. We therefore recommend revisiting this page from time to time.
Contact Us
Any questions about privacy?
Contact us for any questions, concerns, or requests to exercise your rights regarding the protection of your information. Our support team is always ready to assist in Bengali and English.
b2bet is committed to resolving any privacy concerns you have. We believe that earning and maintaining your trust is our most important responsibility.